FREQUENTLY ASKED QUESTIONS



When do I receive the contact details of the dentist?

If you get the second dentist opinion you will receive the offer with your alternative treatment plan by e-mail. The contact details of the dentist (name, address, e-mail address and telephone number) are only released upon explicit request.



When entering my treatment and cost plan, I made a mistake. How can I correct my information?

After the email has been sent, no changes are possible. Please contact our service team, which will be available to you in such a case.



Do I have to choose the dentist after the second dentist opinion?

If you decide not to follow the second opinion, you are of course free to choose any dentist you want for your treatment. We only want to assist you with our top experts so that you can weigh yourself in safe hands



Is the dentist's cost estimate and treatment plan binding?

The cost estimate of the dentist is generally not binding. The final price can only be determined if the dentist has examined you at a personal appointment on site. In most cases, the price or treatment alternative will remain the same as the data you entered on our online form based on first opinion. Of course, the price may differ. Various reasons can lead to the fact that the treatment and cost plan of the second dentist opinion must be adjusted. This may be the case, for example, if the first dentist's treatment plan has been extended and there have been unforeseen changes in the timing and difficulty of dental restoration services, or if the first dentist's treatment plan does not include all necessary treatments to achieve the result you want. In addition, if the treatment method is different, the cost estimate of the dentist's second opinion may differ.



The treatment and cost plan of the second opinion has convinced me. Unfortunately I can not reach the dentist. What should I do?

Please understand that the dentist is also consulted by many patients because of his expertise and therefore not immediately available in case of a high number of patients. Then try another day or contact him by email. Our 2Meinung/2Opinion service team will be happy to assist you in such cases.



What do I receive after having sent my documents?

Based on your digital documents, you will receive a second dentist opinion within 72 hours. You also have the possibility to send your documents by post.


Do I have to get treatment if I got a second opinion from a dentist?

No, the dentist's second opinion simply allows you to be sure that they get the optimal treatment plan tailored to your needs. That means at a reasonable price with possibly alternative treatment method for the desired healing goal, so that you can smile again without a bitter aftertaste.





What happens if a sufficient assessment is not possible?

A clinical examination is then necessary in one of our dental practices.


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